How subscriptions work

  • Save 20% OFF on every order
  • Pause, amend or cancel anytime
  • Receive regular reminder emails

Subscriptions are a convenient and more cost-effective way of getting your favourite products. Here is a breakdown of how they work:

  1. Select your quantity and delivery frequency from the product page and ‘add to cart’. Do this for as many products as you want with the same or different delivery frequencies. Checkout and once payment is received, you are subscribed!

  2. Subscriptions are automatically renewed according to your selected delivery interval (i.e. number of weeks you have preselected). The products will be automatically delivered after each successful renewal. For example, if you started a 4 weekly subscription, then the system will automatically charge your credit card each month and you will get the products delivered to your doorstep each month. All without the need to place the order by yourself.

  3. Can I pause or cancel a subscription?

    Yes, of course. You can pause or cancel a subscription any time in the customer portal.

    The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order. You can also access your subscriptions if you create an account with us.

  4. How can I skip or reschedule a charge?

    You can skip or reschedule the charge in the customer portal.

    Each scheduled delivery will have a 'Skip payment' button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the 'Reschedule' button next to the delivery date.

  5. Can I add products to my subscription?

    Yes, of course.

    You can add products to your subscription in the customer portal. Just click on the 'Edit' button in the products screen and edit, remove or add products to your subscription.

  6. What happens if the payment can't be processed?

    If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

If you have any questions about your subscription, please email