FAQ

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General FAQ

  • Will I get a dispatch notification when my order has left Protein Rebel HQ?

    Yes we will notify you once your order has been dispatched and our delivery company (normally Royal Mail in UK, others if abroad) will keep you updated through either email or SMS.

  • How long will it take to receive my order?

    Free shipping is included for all orders to UK addresses. If we receive your order by 12 o’clock weekdays you will receive the goods 48hrs later. If your address is outside…

    How long will it take to receive my order?

    Free shipping is included for all orders to UK addresses. If we receive your order by 12 o’clock weekdays you will receive the goods 48hrs later. If your address is outside the UK, please contact us hello@proteinrebel.com for the latest delivery information. Full details are available on our delivery and returns page.

  • Can I change my order once it has been submitted?

    We aim to get your products to you as quickly as possible which means that we cannot make any changes once your order has been submitted. However, as we want…

    Can I change my order once it has been submitted?

    We aim to get your products to you as quickly as possible which means that we cannot make any changes once your order has been submitted. However, as we want to help as much as possible, please contact us hello@proteinrebel.com and we will see what we can do.

  • Can I use my discount code on products that are already on promotion?

    Discount codes only apply to standard priced products. If you enter a discount code in the discount box when you checkout, this code will be applied to all applicable items automatically.

  • Can I apply more than one discount code per order?

    You can only use one discount code per order. Put your discount code into the discount box and it will apply to all applicable items automatically.

  • How do I return my order?

    You can return your order in the same condition as you received it, within 14 days of delivery. We are unable to pay the return cost but will refund your purchase price once the…

    How do I return my order?

    You can return your order in the same condition as you received it, within 14 days of delivery. We are unable to pay the return cost but will refund your purchase price once the products have been received. Please contact us hello@proteinrebel.com should you wish to return any products. For full information please see our delivery & returns page.

Product FAQ

  • How safe are your products?

    Our products are made to the highest standards. It starts with using great ingredients and making our products with care and attention. Our suppliers are UK based and produce ingredients to safe and legal standards.…

    How safe are your products?

    Our products are made to the highest standards. It starts with using great ingredients and making our products with care and attention. Our suppliers are UK based and produce ingredients to safe and legal standards. We also manufacture at sites that have been accredited by the BRCGS, the leading food safety body.

  • Are your products vegan?

    Our Protein Rebel Replace and Recover powders only use natural plant ingredients and are suitable for vegans. We use cricket flour in Protein Rebel Reload which makes it unsuitable for those on a vegan diet.

  • Are your products safe to consume for people with allergies?

    Please see the table below for information on whether the 14 most common types of allergens are present in our products. Our products are made in a factory that handles…

    Are your products safe to consume for people with allergies?

    Please see the table below for information on whether the 14 most common types of allergens are present in our products. Our products are made in a factory that handles dairy, soy and gluten.

      Reload Recover Replace
    Gluten N N N
    Lactose (dairy) N N N
    Nut N N N
    Soy N N N
    Crustaceans Y N N
    Fish N N N
    Lupin N N N
    Mollusc N N N
    Mustard N N N
    Peanut N N N
    Sesame N N N
    Sulphites N N N
    Tree nut N N N
    Celery N N N

  • Are your products suitable for diabetics?

    All products can be used by diabetics if they consider the carbohydrate values in their diet. Please consult your GP if you are unsure.

  • What does cricket flour taste like?

    It has a mild, nutty taste which pairs well with different flavours.

  • What do I mix with the Protein Rebel powders?

    We prefer water with Reload and Recover so you know what you are getting. Oat milk is great with Replace and you can try mixing the powders with ice for a…

    What do I mix with the Protein Rebel powders?

    We prefer water with Reload and Recover so you know what you are getting. Oat milk is great with Replace and you can try mixing the powders with ice for a thicker shake or blend with fruit. Ultimately you decide. Experiment and see what works best for you.

  • How should I store the powders?

    They should be stored in a cool dark place in the tub with the lid firmly closed. Once opened, the contents will last 3 months.

  • What are the best before dates?

    The powders have a minimum 6-month shelf life before the best before date on the pack.

  • Should I blend or shake?

    We use real food ingredients that have been designed to be easy to use so you only need to shake your powder with either water or a milk replacement. If you don’t have a shaker,…

    Should I blend or shake?

    We use real food ingredients that have been designed to be easy to use so you only need to shake your powder with either water or a milk replacement. If you don’t have a shaker, a blender will work absolutely fine. A blender will give your shake a smoother, fluffier mix and is best used when you want to add fruit.

  • What makes Protein Rebel different from other protein shakes?

    Cricket flour found in Reload is a new type of healthy protein and rest assured, nothing in the powders is synthetic. In fact, we only use a maximum of nine natural…

    What makes Protein Rebel different from other protein shakes?

    Cricket flour found in Reload is a new type of healthy protein and rest assured, nothing in the powders is synthetic. In fact, we only use a maximum of nine natural ingredients.

    Plus there’s no added sugar. Our products are also good for the gut (no stomach discomfort associated with whey), and great for the planet as crickets and plants are very low impact.

Sustainability FAQ

  • Are your products sustainable?

    We minimise our environmental impact with everything we do, even if it costs more. We have searched for the lowest impact ingredients, a UK-based manufacturer and recyclable tubs. As environmental impact measurement is still a new…

    Are your products sustainable?

    We minimise our environmental impact with everything we do, even if it costs more. We have searched for the lowest impact ingredients, a UK-based manufacturer and recyclable tubs. As environmental impact measurement is still a new science, we are doing things that we believe to be right. If we get it wrong, we will say. Where we have not been able to find the right solution, we will keep searching.

  • What makes crickets a good source of protein?

    As an animal protein, crickets are considered a complete protein which means they contain all the essential amino acids your body cannot make. In addition, they are extremely high in iron and calcium and trace vitamins and minerals. This makes them an all-round superfood.

  • Do crickets have a low environmental impact?

    Yes they do. They use less water, land and energy compared to other animal and plant proteins that we know of. Please see our blog for more details.

  • Why do you use plastic packaging?

    Packaging is a grey area and not all plastic is bad. Plastic is extremely good at protecting and providing a barrier for food, helping it to last longer which reduces food waste. We have…

    Why do you use plastic packaging?

    Packaging is a grey area and not all plastic is bad. Plastic is extremely good at protecting and providing a barrier for food, helping it to last longer which reduces food waste. We have removed all unnecessary plastic (like plastic scoops) but have kept plastic tubs which are made from HDPE. This is easily recycled, protects the food and is resealable. Other packaging options we investigated were plastic pouches, compostable packaging and paper options and none of these were suitable. See our blog for more information.

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